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How to Place a Cell Phone Warranty Claim

admin — Sat, 24 Apr 2010 14:11:30 +0000

A one year cell phone warranty is included with every mobile phone you purchase new. If you purchased the cell phone used directly from the cell phone company or received it through warranty exchange or the insurance replacement program it has a 30-90 day warranty dependent on your cell phone company.

Your cell phone warranty covers manufacturer defect. So what exactly is considered ‘manufacturer defect’? A phone that is less than 1 year old and was purchased new from the direct cell phone company i.e. ATT Wireless, T-Mobile or an Authorized Dealer or Retailer, that displays one or more of the following problems:

* The speaker is not working or the microphone is not working (I can’t hear the caller or the caller can’t hear me)

* The phone will not charge because the charging port is loose from daily wear and tear and is not physically broken because you jammed your charger repeatedly into the charging slot ‘upside down’

* The battery dies quickly (within 1 hour of a full charge) or constantly reads low battery no matter how long you have had it on the charger.

* The phone screen is faint or blank (usually you would notice this as soon as you open your new phone). Otherwise it is generally a result of water damage.

* The internal antenna is broken therefore even after you activated your phone it still receives no service even though you are in a service area

*Charger doesn’t work, meaning there is no indicator.

* If you have a phone with a manufacturer defect and the problem occurs within the cell phone warranty period the cell phone company will replace the cell phone through the warranty program at no charge.

In order to start a warranty exchange request the first thing you will need to is contact customer care to get the process started.

How to Make A Warranty Exchange Request:

1. You call the company and tell them you are having a problem with your phone and believe that it is a cell phone warranty issue

2. The representative will walk you through a series of pre qualifying questions and manual phone tests.

3. If the problem is deemed a warranty issue they will transfer you to their warranty exchange department

4. The representative will repeat many of the questions from the initial customer care representative and walk you through a series of pre qualifying questions and manual phone tests.

5. They will have you read some numbers off the back of your phone or battery, as this is how they determine that (1) The equipment you are calling about is what is shown in their system (2) Your issue is under the cell phone warranty which can be determined by the number and letter sequence on your serial number

6. After determining that your phone qualifies under the warranty exchange program they will mail you a replacement phone first with a mailer (may or may not be pre-paid dependent on your carrier).

7. You will have about 5-7 days to get the defective cell phone back without having your bill charged for it (they will provide you with the actual time period before they ship out the device.

8. You will receive what they call a ‘transceiver only’ which is the phone with no battery.

9. If the carrier gets the device back and it is physically damaged or something is wrong with it other than what you stated, they will charge your bill a fee that is equivalent of buying a refurbished phone. Either way you always keep the device they sent you and they will always keep the device you sent them, repair it and often recycle back into their own warranty replacement or insurance pool dependent on the age of the device and the problem.

Note: The carrier direct (i.e. ATT Wireless, Verizon Wireless) handles warranty exchanges for phones and hardware.

The manufacturer (i.e. Motorola, Nokia, Plantronics) handles warranty exchanges for accessories, such as bluetooth headsets, wall chargers and batteries.

By: Shonika Proctor

Recent Cell Phone Advancements

admin — Thu, 22 Apr 2010 21:47:21 +0000

Cell phones have come a long way since the early days of the 1980s when they were the size of a brick and weighed almost as much. Today, cellular phones come with built-in cameras, polyphonic ringtones, and high-tech games. New “3G” mobile phones are also capable of downloading full motion video and full spectrum music. Whereas there were only a few manufacturers of cell phones in the 1980s, today there are many. In addition to original manufacturers such as Motorola and Siemens, today phones are manufactured by Sony-Ericsson, LG, Toshiba, Samsung, Hitachi, Danger, Palm, HP and others.

As wireless cell phone use increases around the globe, the old CDMA and TDMA standards are being replaced with GSM, the global standard outside of North America. Relatively new mobile phone companies such as Vodafone and T-Mobile in Germany and NTT DoCoMo in Japan have taken advantage of increased cell phone use by expanding their mobile phone offerings and plans world-wide. Also, traditional computer companies are moving or have moved into the cell phone industry–PalmOne manufactures the Treo 650, HP is coming out with its own smartphone PDA and Microsoft powers the operating systems of many of the newest cell phones on the market.

In addition to being used as a method of wireless voice communication, cell phones have within the last decade morphed into mobile computing platforms. These new cell phones are powerful enough to power many applications that only a few years ago required one to be stationed at a desktop computer.

Concurrent with technological innovation and increased adoption worldwide, prices for both hardware and service plans have dropped steadily over the last decade. Whereas only a few years ago most cell phone service providers required 3 year contracts with heavy penalties for early cancellation, now one can get a free state-of-the-art phone with only a one year contract.

Beyond the cell phone hardware, whole new industries have sprung up catering to the needs of cell phone users who demand accessories such as cell phone covers, screen-savers, and ring tones. As well, SMS (simple messenging system) and MMS (multimedia messenging system) lingo is slowly entering the cell phone society vernacular. Use of shorthand abbreviations such as LOL (laughing out loud), SWAK (sealed with a kiss) and G2G (got to go) has become second nature to teenagers who are the main users of phone messenging globally.

(c) 2005 Philip Liu – All Rights Reserved Worldwide

By: Philip Liu

Cell Phone Plans – A Review of Alltel Offerings

admin — Sun, 04 Apr 2010 04:39:31 +0000

Alltel is one of several major US wireless companies providing cell phone plans with nationwide coverage. Although well established, names like Verizon, AT&T, Sprint, and T-Mobile are better known, if for no other reason than their active television and internet marketing campaigns.

Consumers considering Alltel cell phone plans will have a good selection of phones from which to choose, including a variety of Blackberry, Motorola RAZR, Moto Q, Palm Treo, and poplar LG models. Alltel offers the full range of Individual, Family and Prepaid cell phone plans.

Alltel’s individual cell phone plans start as low as $39.99 with a basic National Freedom plan, which allows 500 anytime minutes, unlimited nights and weekends, unlimited mobile-to-mobile calling, the My Circle feature, and free nationwide long distance in available areas. Alltel’s My Circle feature gives users free calling for 10 numbers which can be on any network, anywhere in the US, at any time. Such calls do not subtract from the available anytime minutes in the plan.

Although the coverage area is broad, coverage appears to be best in the southeast and very sparse in Alaska, Maine and in small areas throughout the western US. In addition, nationwide roaming charges of 59 cents per minute are incurred in certain pockets of the country, so verifying coverage before committing to a plan is wise.

Alltel’s cell phone plans also include choices with greater long distance options however. For instance, their North American Freedom plans offer no roaming for calls in Canada, Mexico, Puerto Rico, and the US Virgin Islands, and calls to those countries are toll-free.

Alltel’s family cell phone plans allow users to pick up additional lines for as low as $9.99 per month. Again, the family cell phone plans start as low as $39.99 with a single line and move upwards to $199.99. Plans such as the My Circle Family Premier Plan offer a free second line, in addition to 2200 anytime minutes and unlimited nights and weekends, mobile-to-mobile calling, and unlimited texting for $139.99.

Their Prepaid cell phone plans run either pay-per-day, pay-per-month, or pay-per-minute. The pay-per-day plans feature anytime minutes at 10 cents per minute, text messaging at 10 cents per minute, picture messaging at 25 cents per minute, and nationwide roaming at 59 cents per minute. Users get 2 features at 75 cents per day, 3 features for $1.00 a day, or 4 features for $1.25 per day.

The pay-per-month prepaid plans are a bit more straightforward. They offer 2oo anytime minutes and 1000 night and weekend minutes for $29.99 per month, 400 anytime minutes and 2000 night and weekend minutes for $39.99 per month, or 700 anytime minutes, unlimited night and weekend, mobile to mobile calling, and text messaging all for $69.99 per month.

For pure simplicity, the pay per minute plan charges 15 cents per minute on all calls. All prepaid cell phone plans at Alltel can be paid by credit card via the phone or online or through a replenishment card which can be purchased at a variety of locations including Wal-Mart.

As anyone with a cell phone plan knows, tracking usage can be important to avoid the expense of using out of plan minutes. Tracking the usage of minutes and text messaging is simple via phone, text message, or online. The Alltel site provides easy-to-understand instructions on everything from how to block unwanted calls to how to activate the No Answer Transfer feature to roll unanswered call to another number. Certainly, Alltel offers the full range of features for wireless customers. Text messaging, TV, Radio, video, and other services are all available.

A final consideration for many consumers is customer service. JDPower.com offers customer satisfaction survey results from recent surveys for public viewing on their website. In looking at their published results it appears that Alltel generally falls in the “about average” category for prepaid and more traditional cell phone plans although they took top honors in the southeast for call quality, billing, and service options.

By: Christine Peppler

Select Cheap Cell Phones and Cheap Cellular Service

admin — Thu, 12 Nov 2009 11:59:45 +0000

Shopping for a new Cheapest Cell Phone or looking to change your cell to see if you can get a more profitable or more of service to customers and with any luck at all, both of them. If you switch cellular carriers, it almost goes without saying that you should get a new cell phone because it is difficult (and perhaps not even possible) to use the same cell phone with another carrier.

So you start shopping, perhaps at your local retail places in the center of the mall, and also online. One of the things you find that this plan is the plan that the carrier and the carrier with which a mobile phone are free with the plan, assuming of course you’re willing to sign a year or even two years . You must be aware of two things now, because it is very likely that the type of information you find, regardless of where you shop.

1. The one year or two years they must be concrete, and usually it takes something roughly equivalent to an act of God to get them terminated early, without having to pay a heavy early termination fees. Based on this, you want May to consider a carrier that will allow you to test the service for two weeks or 30 days to see if their cellular service is as good as they would have you believe. Sprint has this type of agreement, like Cingular, and if their service does not cut the mustard, you have two weeks or 30 days to make that determination, and can return the phone and plan to cancel without obligation (to outside that first month of service) as long as you do so without their calendar.

2. Be aware of the “free phone” you get with this plan because it is almost certainly the bottom of the pile of phone in terms of quality, performance, battery life, signal reception, and all other aspects. “Free” part sounds nice, but you need to look beyond that to see if it is truly free, and in most cases it is not free because very few people can actually make regular use of such a limit a cellular phone.

T-Mobile has a plan where you identify five friends, and these five friends can be anywhere in the continental United States, and can be a phone, work phone number, or even a cell phone on network of another carrier. You can have unlimited calls with these five friends, 7 days a week. Do you have more than five friends you call often? If so, this May not work for you, but that is another option available.

In your cellular service so far, do you need to use the carrier of the customer service very often? If customer service is important to you, you want to avoid Verizon, because there are thousands of complaints from customers for over 10 years indicate that their customer service should be improved assessment as good as “extremely poor”.

In essence, a good mobile phone with a cellular service plan will cost you as much as the best phone or plan, after figure in the cost of aspirin and antacids, you need to buy coping with worries that the bottom of the barrel represents. Know your calling patterns and choose a plan that is not bottom of the barrel, which will eventually be the best option.

By: watson

Where to Find Cellular Phone Accessories

admin — Fri, 06 Nov 2009 19:48:48 +0000

Where to Find Cellular Accessories?

Locating cell phone accessories at a cheap selling price is sometimes a challenge. While going right to cell phone manufacturers for Motorola cell phone accessories, LG phone accessories, and Samsung accessories is a good choice,it’s not always money saving. More often than not, those in the market for basic accessories and equipment for older phones could either discover that they’re no longer available, or that the price is unreasonable for an older phone. Don’t worry though, purchasing affordable equipment and accessories is a possibility if you know places you should look.

Online Vendors

Do just one search for “cellular phone accessories” and you’ll see actually thousands of Internet sellers hoping to get your concentration. regardless of if you’re shopping for LG, Motorola, or Samsung phone accessories, there’s a good possibility you will locate a seller thathas exactly the things you’ll need.

Online Auctions

You can purchase essentially anything you’re looking for on Internet based auctions, and cellular accessories are no different. Motorola phone accessories, LG phone accessories, and Samsung accessories are available to you from sellers in brand new and used condition. Even cellular users with older model phones can easily and quickly get equipment and accessories built expressly for their cellular phones.

And choices are never a problem either, due to the fact that Internet vendors pop up each day with fantastic, fresh products. Whether you’re looking for a leopard-print faceplate, a car charger, holster, or battery, chances are somebody has it.

Cellular Phone Service Providers

They are nearly every place. Sprint, Cingular, T-Mobile, and Verizon are only some of the companies with stores in nearly everywhere from inside grocery stores to strip malls. Typically stores such as these sell a large assortment of devices and accessories to compliment their cell phones. Shopping for some different accessories? Stores usually have specials with bargains to consumers who get accessory bundles.

Electronic Stores

Stores like Best Buy and Circuit City don’t only offer phones, they offer cellular equipment and accessories. Check circulars for sales, bearing in mind that frequently cellular accessories and equipment aren’t a part of specials and deals.

Specialized Stores

The cell phone industry has grown so big that several niche markets have popped up because of that. As an example, it’s not rare to run into mall kiosks committed to solely personalized face plates or batteries. More often, these stores or kiosks provide a large collection of accessories and equipment for a lot of cellular phone models. Keep in mind,, the fact that they essentially carry only one or two single products, buyers usually pay a little more.

Regardless of the brand of cellular that you have, be certain you are no longer confined to buying equipment and accessories only from the manufacturer. Today’s cell phone users can get cellular accessories and equipment just about every place with the exception of a local bakery. Although that may soon be changing.

——————————————— Come visit http://www.WonderfulCell.com for each of your cellular phone accessory needs.

By: Dave Brandley

Cheap Contract Phones

admin — Fri, 09 Oct 2009 03:50:56 +0000

Owning a high-end mobile phone is still a dream for many. These phones are generally very costly and a large number of people cannot afford to buy them. Latest contract deals are making it possible for such people to own a handset of their choice. That is why contract mobile phones have become the hot topic of discussion at lunch time these days.

It makes sound business sense to own a mobile phone under a contract deal. Under this deal, you pay a line rental to a network service provider for a fixed period of 12 or 18 months. In return, you get several benefits during the period your deal is effective. The benefits typically include subsidized call rates, free text messages & minutes and a free handset. Service providers may also offer you other free gifts in addition to the above. These gifts may include free insurance and free download of contents.

The contract mobile deals make it possible for you to realize your dream of owning a high-end mobile phone. You may acquire high-fashion ones like the Apple iPhone, LG KE770 Shine Bar, Motorola RAZR V3i and Nokia 6500 Classic through these deals. You only need to pay a security deposit to the service provider. The handset is provided to you free of cost. The security deposit is returned to you when you end your contract with the service provider.

Leading mobile networks of the UK are offering attractive contract phone deals to the users these days. Vodafone, Virgin, Orange, O2 and T-Mobile, all these UK based networks are offering attractive contract mobile phone deals to the users. Choose a tariff plan that best suits your needs. Several retailers have also come up with special offers for Christmas. Opt for a contract deal and take home your dream phone in style.

By: Jacob Marshal

An Overview of Mobile Phone Deals

admin — Mon, 14 Sep 2009 15:12:43 +0000

Mobile phones are said to be the best gadget that has been invented in this modern era. Communication seems to be a matter of a call or message regardless of the fact whether you are sitting in one corner of the world and the other person on the other end.

New and newer mobile phone sets are being launched in the market. A new method that has been devised to attract the consumers is to offer certain deals coming with the mobile phone at the time of purchase. Cell phone deals have become a very effective marketing strategy to attract a large number of Cell phone buyers. Though, these deals originated in United Kingdom first, now nearly all the countries of the world where mobile phones are a craze seem to make use of these deals.

Cell phone deals got started for the very first time in UK where cell phone network service providers like as T-mobile, Three, Orange, O2, Virgin and Vodafone have offered different deals when you buy a particular cell phone set. In nearly all the countries, these cell phone network service providers offer certain types of deals in order to make a lucrative attraction for the buyer to buy a mobile phone. This has proved to be very effective as well and most of the cell phone buyers seem to get the benefit of these lucrative offers whether he or she is going to buy a Nokia, Samsung or a Motorola, Sony Ericsson etc set. Different attractive deals are being offered for all these sets.

Phone deals are different types. One is called pay-as-you-go deal; another one is called contract mobile deal. Then, there are pay monthly deals and cheap mobile phone deals. There are many such websites that provide all the information regarding different deals along with the tariff plans being offered at lucrative prices, free talk time, call limits, free messaging facility etc. these deals have been devised keeping in mind different types of calling patterns of the phone users. So, you can select your favorite set in the first step and then, you should look for the network service provider with the most attractive mobile phone deal.

There are many online retailers as well who sell cell phone sets at cost effective deals. You can make a search over there as well because it is more like a convenient manner of knowing about different deals and selecting the one that suits you the most. These mobile phone deals are being offered as an attraction to the buyers but these tend to be that medium as well where the mobile phone buyer can have a set while availing the cheap priced mobile phone deals.

By: Hamza Ejaz

How to Choose a Cell Phone Plan for Kids

admin — Wed, 19 Aug 2009 05:01:53 +0000

There are many things that a parent needs to consider when you are trying to decide what kind of cell phone plan to buy for your budding teenager. These considerations will probably include things like price, service, type of phone and its cell phone accessories, and what kind of plan a teenager from maybe thirteen to seventeen years old would really want.

The first thing parents usually worry about is that their child will be on the phone all the time and won’t want to complete their homework or even want to go outside. This will be easily fixed with a low minute plan. All service providers such as Cingular or T-mobile have plans ranging from sixty minutes to five hundred minutes, all the way to unlimited minutes per month. These plans range in price as well from $29.99 all the way past a hundred dollars a month. Usually, kids don’t need a plan over five hundred minutes because their social schedules should not be exceeding nine hours of talking a month. Also, most plans offered do have free nights and weekends so your kids can talk after they have finished their school work or during their days off.

In the aspect of cell phones, teenagers don’t need expensive phones, but they will hate you if you get them the generic box that “couldn’t be less cool.” So to avoid such scorn, I would recommend a cheap phone that comes with the contract that won’t cost more than a hundred dollars. Almost all wireless companies are offering the stylish RAZR from around twenty dollars at Cingular to seventy dollars at Verizon. These affordable phones are, of course, razor thin and have a variety of functions including mp3 capability, cameras, the option of a GPS system, and a variety of other options. Another advantage to getting cheaper phones like the RAZR, is the fact that you can find cheap cell phone accessories to go along with your teenager’s new phone. Carrying cases, chargers, batteries, and Bluetooth headsets are only a fraction of the price of more expensive smart phones. Stylish cases are only around ten dollars and headsets that are usually over one hundred dollars can be bought at around forty.

It’s understandable that parents would be hesitant to buy a cell phone for their kids, but it is a great tool if one gets into an emergency situation or just wants to call home to say that they’ll be late for dinner.

By: Natalie Aranda

Finding Cheap Mobile Phone Deals

admin — Mon, 03 Aug 2009 08:06:31 +0000

If you are in the market for a new mobile phone, then the internet can really help you save time and money when searching for a new mobile phone. The nature of the internet means that you can search many thousands of deals from one website from the comfort of your own home, rather than having to visit the various stores in your local town.

Mobile phone comparison websites harness the power of the internet and pull data from all providers, enabling the customer to search not only all makes/models of mobile phones but also all deals offered by shops/network providers – something which would be nigh on impossible in a traditional sense.

It is possible for you to get the latest mobile phone/plan at an affordable price. The websites are updated daily, so you can be sure you are getting the cheapest deal for your chosen mobile phone and tariff. You can search all handsets from the top manufacturers, including Nokia, Motorola, Samsung & Sony Ericsson and the various tariffs available from network providers, such as O2, Orange. T-Mobile and Vodafone. The comparison tool will not only search all the top deals direct from the network providers, but will return the cheapest deals from the leading dealers including Phones 4 U, Dial-a-phone and Buy Mobile Phones. Use the internet to your advantage to find Cheap Mobile Phones.

You will be able to search the thousands of available deals and dependent on your preference you may be able to get the very latest mobile phone for free, such as the stylish Apple iPhone 3GS or the feature packed Nokia N97. If you are not too concerned with owning the latest handsets, then there are some cheap phone contract deals available which can include 12 months free contract (usually involving cashback over the term of the agreement) or tariffs with a great deal of free minutes and free texts each month.

If however the lure of cheap mobile phones or the latest handset isn’t off interest, then there is still plenty on offer for you. Due to the competitive nature of the mobile phone market, then many dealers may offer the customer a free gift to entice them to one of their deals. These can include such deals as a free iPod Touch coupled with a Nokia 7100 handset as offered by Beepy Mobiles, Buy Mobile Phones are offering a Song Viao laptop with the LG KF300 handset or you may prefer a free Nintendo Wii as available from E2Save with the Samsung E1100 handset.

By: Toby James

Find an Inexpensive Cell Phone

admin — Sun, 02 Aug 2009 03:07:10 +0000

Finding an inexpensive cell phone used to be a challenge. These days we have prepaid phones, and unlimited talk and data plans available. Not only have the rates come down, but the cost of older phones is amazingly low.

If you need a cheap cell phone because you broke yours, want a weekend phone, or you want to sign up for a new account, there is no shortcoming of offers.

You can find inexpensive phones from Virgin Mobile (a prepaid provider), who regularly offers free airtime with cell phones, effectively making the phones free. These promotions are usually for new lines ONLY. Virgin Mobile is not alone, Tracfone offers similar promotions.

If you want a cheap phone, and you are not tied to a carrier, prepaid is the way to go. Especially if your looking for something cheap for a start up business or a weekend phone. As mentioned above, you can usually score a free phone or a decent phone for under $20 from Boost or Virgin.

Now, if you are tied to a carrier and broke your cell phone, your best bet is to call customer service and request a refurbished phone. They usually have unpublished specials on discontinued phones or refurbs. I once broke a T-Mobile phone and was able to purchase a temporary throw away phone from them for $15. If they do not have anything available, turn to eBay and buy an older model that an individual is just trying to get rid of. If your not tied to a carrier, check out WireFly.com, where they offer even new blackberries for free with a contract!

By: Chris A Jones